Duncan Yang

👩🏽‍🚀 BIO

I am a passionate frontend developer with extensive experience in building web projects using technologies like three.js, React.js, Next.js, TailwindCSS, and more. In addition to my development work, I organize a weekly internal tech meetup focused on networking and sharing professional insights.

Currently, I serve as a senior support engineer, where I troubleshoot public API endpoints, websockets, and exchange web/mobile apps. As the first member of the technical support team, I established the workflow and coordination processes, contributing more than 100 internal document pages—70% of the team's playbook. I also played a key role in training and onboarding five new team members, which led to my promotion within a year. Additionally, I have developed the frontend for an internal tool used to manage IPs on Cloudflare and Cloudfront using Vue.js.

🔮 Layout

➩ xarehub

A react ape support responsive design. Also features drop-down lists, calendar and carousell.

• 🎇 UI build with Tailwind CSS
• ✂️ Headless UI for drop-down lists
• 📆 Calendar using Ant design UI
• 🎠 Swiper for carousell

➩ Responsive form

SPA features responsive design

• 👷 Vite for bundle
• 🎇 UI build with Tailwind CSS
• ⚛️ Reactive forms using react-hook-form

👔 Work History

Technical Support Engineer

➩ BTSE

2023.7 - now

• Provided support for software/API issues, resolving incidents with Kibana and in-house tools
• Managed incident response within SLA, using Jira, Slack, and Telegram.
• Oversaw updates to public API documentation on Gitlab.
• Authored 100+ technical pages on Confluence, trained support teams.

Operation Specialist

➩ xarehub

2021.9 - 2022.10

• Business development on seeking initial customers and partner for coworking platform
• Provided IT support services, troubleshooting and system operation.

➩ xarefit

2021.3 - 2021.9

• Assisted the IT Department in developing new feature on membership's vocation.
• Provided IT support services, troubleshooting and system operation.
• Trained five new employees in how to use Line business, entering customer data and organizing customer interaction logs

Operation Specialist

➩ HummingFood

2019.5 - 2020.8

• Shared and explained specials to guests during peak times.
• Took food orders and drink orders from customers as needed.

Insurance Broker

➩ Everpro Insurance Broker co

2013.8 - 2018.9

• Research insurance company policies and negotiating with underwriters to establish suitability between clients and companies.
• Negotiate with insurers on complex specialty polices when necessary, and prepare reports for underwriters and surveyors.
• Collected client insurance premiums and processed accounts timely and accurately.
• Make over 100 outbound calls per day